Shipping & Returns

Shipping Policy

Last updated: September 7, 2026

Order processing

Orders are typically processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays are processed the next business day. You receive a confirmation email at checkout and a tracking number once the order ships.

Estimated delivery times Destination Estimated total time (processing + transit) United States 5–12 business days Canada 10–18 business days International 12–25 business days

These are estimates only, not guarantees or delivery dates. Once a package leaves our facility it is in the carrier's hands, and actual delivery can be affected by carrier volume, weather, holiday periods, customs processing, and other factors outside our control. We cannot guarantee arrival by any specific date, and we are unable to accept orders on the condition that they arrive by a particular day.

Delays within these ranges are normal and are not grounds for a refund. See "Lost, delayed, or damaged packages" below for what to do if a shipment stalls.

Shipping costs

Shipping is calculated at checkout based on destination and order weight. Any promotional or free-shipping offer is stated at checkout.

Tracking

A tracking number is emailed once your order ships. Tracking can take 24–48 hours to show activity after the label is created, and it is normal for tracking to go quiet for several days in transit.

Address accuracy

You are responsible for entering a correct, complete shipping address. We cannot reroute a package once it has shipped. Orders returned to us because of an incorrect or incomplete address can be reshipped at your cost, or refunded minus the original shipping charge.

International orders — duties and taxes

Import duties, taxes, and customs fees are not included in our prices or shipping charges and are the responsibility of the recipient. Customs clearance may add delays outside our control. If a package is refused at customs and returned to us, we refund the product cost minus shipping.

Lost, delayed, or damaged packages No tracking movement for 10 business days (20 for international): email us and we will open a carrier investigation. Marked delivered but not received: check with neighbors, your building, and your mailroom, then email us within 7 days of the delivery scan. Arrived damaged: photograph the item and its packaging and email us within 7 days — see our Refund Policy.

Carrier investigations typically take 7–14 business days. Risk of loss passes to you on delivery by the carrier to the address you supplied.

Split shipments

Multi-item orders may ship in more than one package at no extra charge. Each shipment gets its own tracking number.

Order changes and cancellations

Email hello@sleekcomfort.com as soon as possible. We can usually amend or cancel an order before it enters fulfillment, but not after a shipping label has been created.

Contact

hello@sleekcomfort.com